What to do if you have a problem during EPSC2020
We would like everyone participating in EPSC2020 to feel comfortable and have a positive, enjoyable experience. If you have any technical issues, please contact firstname.lastname@example.org. We would like to hear your comments in our feedback survey. However, if there are any issues, observations or suggestions that you would like to discuss during the meeting, the Virtual Organizing Committee (VOC) will be happy to hear your thoughts.
If you observe or experience behaviour that is in breach of the Code of conduct, and wish to file a report, please use the EPSC2020 online reporting form. You can fill this in anonymously, but we will be unable to follow up with you about your report without a working email address.
The reporting system does not constitute an emergency service.
About the reporting form
- The EPSC2020 Breach of Conduct Reporting Form is hosted by the Europlanet Society, the parent organization of EPSC.
- Complaints submitted via the Breach of Conduct Reporting Form will be acknowledged within 24 hours.
- The outputs from the complaints form will be sent by email to a neutral point of contact (POC). The POC is external to the planetary community (working for the European Science Foundation, which hosts the Europlanet Society’s Executive Office in Strasbourg) and will provide an impartial check of whether there are any conflicts of interest or involvements that affect who the primary responders should be.
- The POC will forward the complaint to the primary responders. These will usually be the President of the Europlanet Society and one other Board Member of the Europlanet Society. If the POC identifies a conflict of interest, the complaint will be forwarded to an alternative Officer of the Society. Only these senior representatives of the Society will be sent details of the complaint. They will act as the primary responders.
- The primary responders will discuss the complaint and decide on a plan of action, consulting members of the VOC if relevant, but keeping the number of people involved to the minimum. They will determine if the complaint can be resolved informally, or whether the matter should be followed up after the meeting, according to the Society’s procedures.
Go to the EPSC2020 Reporting Form.